Refund policy

RETURN AND REFUND POLICY

15 days, and we pay the return shipping

We want you to live with your piece before you commit to it. If it isn't right, you have 15 days from delivery to send it back, and we cover the return shipping.

To be eligible, the item should be unused, in its original condition, with any tags or packaging intact.

About variation

Every Crosslined piece is made from reclaimed denim, Khesh, canvas and repurposed tyre tube. These are materials that have already lived, so no two pieces are identical. Differences in shade, weave, fade, fray and surface texture are inherent to reclaimed material. They are a record of where the material has been, not a defect, and they are not grounds for a return under our damage policy. You are of course still welcome to return the piece within 15 days if you simply don't love it.

How to start a return

Email crosslined.ops@gmail.com or message us on WhatsApp at +91 83560 39919 with your order number and a line about why it's coming back. We'll arrange the pickup and send you return instructions. Please don't ship anything back before you hear from us.

Refunds

Once your return reaches us and passes a quick check, we'll refund the full amount to your original payment method within 7 business days. Depending on your bank or card issuer, it may take a few days more to appear on your statement.

Damaged or incorrect items

If your piece arrives damaged, faulty, or isn't what you ordered, tell us within 48 hours of delivery with photos. We'll replace it or refund you in full, including all shipping costs.